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Repairs and Upgrades | Support | FAQs | Policies |
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Do you have the iPad 2?
Sometimes. We have a bunch of iPads on order and receive shipments fairly regularly. However, we don't have advance warning of what models we'll receive, and our stock sells out very quickly. The best way to get your hands on the new iPad 2 is to drop by the store and put down a deposit for the model you want; as soon as we receive one, we'll call and let you know we're holding one for you.
Do you have the iPhone?
No. iPhones are available in Canada through most cell service providers, including Rogers, Telus, Bell, and Virgin. These phones are "locked" to their carriers and cannot be used with any other SIM cards. Unlocked iPhones are available in Canada through the online Apple Store or one of the corporate locations in Vancouver. As an Apple Reseller we are unable to stock the iPhone, though we do provide out-of-warranty services such as broken screen replacement. Can you show me how to use my Mac? Absolutely. ReStart has knowledgeable trainers that will come to YOU and assist you with setting up your machine, installing software, training on the operating system or Mac Software, or any other Mac issues you might have. For more information, or to make an appointment, please call 250-995-3020 or Email training@restartcomputer.com Are Macs safe from PC viruses? Yes. Macs are 100% safe from viruses designed to attack PCs. And although no computer connected to the Internet is completely immune to all viruses and spyware, the Mac is built on a solid UNIX foundation and designed with security in mind. The Mac web browser, Safari, alerts you whenever you’re downloading an application — even if it’s disguised as a picture or movie file. And Apple continually makes free security updates available for Mac owners. You can even have them download automatically. Will my PC devices (cameras, printers, hard drives) work with a Mac? Yes, A Mac has hundreds of drivers for peripherals preinstalled. Just connect your device and, in most cases, you’re good to go. And a Mac is smart enough to know what to do when you plug in your digital camera: It opens iPhoto and asks if you want to import your recent photos. Can I join Windows networks? Yes. If you have a network at home or at work, whether wired or wireless, a Mac will fit right in. You can share files with any computer on your network, browse the web, and get your work or home email. What about Wi-Fi? Yes. All new Mac computers are Wi-Fi capable. Available wireless networks automatically show up. Just select the network you want to join, enter a password if necessary, and you’re connected. Are Macs reliable? Yes. When you buy a PC, you’re buying hardware from one company and an operating system and software from other companies. Not so with a Mac. Because Apple builds both the computer and the software that comes with it, they’re literally made for each other. This means that a Mac rarely freezes or crashes. Occasionally an application might quit, but it won’t affect the rest of your system. And Mac OS X resists most viruses, so you can do anything — without worrying about losing everything. What kind of support can I expect? Every Mac comes with service and support that’s consistently voted the best in the business. If you have a problem in the first year of owning your new Mac, you can take it to an Apple Reseller like us to get it fixed or figured out. And if you purchase the AppleCare Protection Plan, you extend your service and support to up to three years. At ReStart we also offers services like on-site one-on-one training, which gives you all you want to know about your Mac. Is it easy to learn how to use a Mac? Every Mac is created with the guiding principle that computers should be easy to use, so you can spend more time doing what you love and less time figuring out how your computer works. If you’ve never owned a Mac, you may need a little time to get used to it, but within a week or two, chances are you’ll get along like old friends—and ReStart offers a discount on in-home training when you buy a new machine. And because all Mac applications are designed to work in the same, intuitive way, once you learn one application — iTunes, for example — you’ll quickly pick up iPhoto, Mail, or any of the other software that comes with your Mac. Why should I spend more money on a Mac? When you compare the cost of a PC and factor in the additional software, memory, and other extras you have to buy to go along with it, the difference in price between a Mac and PC isn’t as great as most people believe. And because the Mac comes with so many built-in applications that you’ll enjoy using for both work and play (rather than useless freebies you’ll want to uninstall), a Mac makes good financial sense. On top of that, you’re getting some of the best warranty service in the entire computer industry, protecting your investment for the future. Finally, a Mac is built with the most cutting-edge technology by some of the smartest hardware engineers, software developers, and product designers on the planet. So you’re getting the latest technological advances and a computer that isn’t in danger of becoming obsolete anytime soon. How do I move my files to a Mac? Apple’s current operating system, OS X, has a built in utility for transferring files called the Migration Assistant. This program will run automatically the first time you set up your new Mac. If you buy a Mac at our store, we can transfer all your files from a PC or other Mac to your new computer for you. The fee depends on how much data needs to be transferred as well as the health of the previous machine, and will include installation of any software you’ve purchased as well. Can a Mac run Windows and Microsoft Office?
Yes. Microsoft Office is available for the Mac, and Word, PowerPoint, and Excel files created on a Mac are fully compatible with Windows. Most other popular applications are available for the Mac, too. But if you need to use a particular Windows-only application, you have a few options: Boot Camp comes with every new Mac, and it lets you run Windows natively — as if your Mac were a PC. If you want to run Mac OS X and Windows side by side, you can purchase Parallels Desktop for Mac or VMware Fusion. Install one of these applications, along with the Windows Installation CDs, and you can run the occasional Windows program right next to your Mac applications, without having to restart. |
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